Tech Impulse Return and Refund Policy

At TechImpulse, we want returns, cancellations, and refunds to be clear and straightforward. This policy explains our standard return rules and the additional statutory rights available to customers where required by law.

1. Return Window

You may request a return within 14 days from the delivery of the last item in your order.

Where the final day of the return period falls on an applicable weekend or holiday, the return window may be extended to the next business day in accordance with our return rules and applicable law.

2. How to Request a Return

For eligible orders, you may submit a return request through your TechImpulse customer account.

You may also contact us at sales@techimpulse.store if you need assistance with a return.

Please do not send an item back without receiving return instructions first. Once a return request is accepted, we will provide the applicable return address and instructions.

3. Standard Return Eligibility

For returns made under our standard store return policy, items should generally be:

  • In the same condition in which they were received

  • Unused and unworn

  • Complete with any included accessories

  • Accompanied by proof of purchase

  • Returned in the original packaging where reasonably possible

These standard conditions do not limit any mandatory consumer rights that apply under applicable law, including the European Union statutory right of withdrawal described below.

4. Return Shipping

For ordinary change-of-mind returns, the customer is responsible for providing and paying for return shipping, unless applicable law requires otherwise.

If an item is damaged, defective, incorrect, or otherwise subject to a legal guarantee or seller responsibility, please contact us before returning it. Where TechImpulse is responsible for the issue, we will provide appropriate instructions and cover reasonable return-shipping costs where required.

We recommend using a trackable shipping method for customer-arranged returns.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at sales@techimpulse.store and include:

  • Your order details

  • A description of the issue

  • Photos or other supporting evidence where appropriate

We will review the issue and provide the appropriate remedy in accordance with applicable law and our obligations as the seller.

6. Cancellations Before Fulfillment

For eligible orders, customers may submit a cancellation request through their TechImpulse customer account until the relevant item is fulfilled.

If fulfillment has already occurred, the order can no longer be cancelled through the cancellation process. If eligible, you may instead request a return after delivery.

7. Non-Returnable or Exempt Items

Certain products may be excluded from voluntary returns or from a statutory withdrawal right where permitted by applicable law.

Examples may include:

  • Custom or clearly personalized products

  • Perishable goods

  • Certain hazardous materials or products subject to shipping restrictions

  • Gift cards

  • Certain digital products after delivery or access has begun with the required consent

  • Sealed goods that are not suitable for return for health or hygiene reasons after the seal has been broken

  • Other products specifically exempted by applicable consumer law

An item being described as “Final Sale” does not remove any mandatory legal rights that cannot lawfully be excluded.

If you are unsure whether an item can be returned, contact us at sales@techimpulse.store.

8. Exchanges

The fastest way to obtain a different product or variant is generally to request a return for the original eligible item and place a new order for the replacement.

Any replacement purchase is treated as a separate order.

9. European Union Right of Withdrawal

If you are a consumer purchasing online from TechImpulse within the European Union, you generally have a statutory right to withdraw from your purchase without giving a reason.

For goods, the withdrawal period is generally 14 days from the delivery of the last item in the order.

You may exercise this right electronically through your TechImpulse customer account. Eligible unfulfilled items may be cancelled before fulfillment, and eligible fulfilled items may be submitted for return during the withdrawal period. You will receive confirmation of your submitted request through the applicable Shopify customer-account process.

For an EU statutory withdrawal:

  • You may inspect and handle the goods only to the extent reasonably necessary to establish their nature, characteristics, and functioning.

  • The product does not have to remain completely unused merely for the statutory withdrawal right to exist.

  • You may be responsible for any diminished value caused by handling beyond what is reasonably necessary to inspect the goods.

  • Original packaging should be retained and returned where reasonably possible, but the absence of original packaging does not by itself remove a statutory withdrawal right where applicable law provides otherwise.

  • You are responsible for the direct cost of returning the goods unless TechImpulse agrees to bear that cost or applicable law requires us to do so.

  • Returned goods should be sent back without undue delay and generally no later than 14 days after you notify us of your withdrawal.

Certain products and contracts are legally exempt from the EU right of withdrawal. Applicable statutory exemptions continue to apply.

10. Refunds

For approved standard returns outside any mandatory statutory regime, refunds are normally processed to the original payment method after the returned item has been received and reviewed. We aim to process approved refunds within 10 business days.

Your bank or payment provider may require additional time to post the refund to your account.

EU statutory withdrawals

Where the EU statutory right of withdrawal applies, TechImpulse will reimburse amounts required by applicable law within 14 days after being informed of the withdrawal.

For returned goods, we may withhold reimbursement until:

  • We receive the goods back; or

  • You provide evidence that the goods have been sent back,

whichever occurs first.

Where required by EU law, reimbursement includes the cost of the least expensive standard delivery method offered for the original order. Additional delivery costs resulting from a more expensive shipping method chosen by the customer are not required to be reimbursed.

Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.

11. Contact Us

For return, cancellation, refund, or order-related questions:

Email: sales@techimpulse.store
Phone: +43 (660) 234 3438