At Tech Impulse, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we offer a 14-day return policy, allowing you to request a return within 14 days from the date you receive your item.

1. Eligibility for Returns

To qualify for a return:

• The item must be in the same condition as received—unused, unworn, with tags, and in its original packaging.
• You must provide the receipt or proof of purchase.

To initiate a return, please contact us at sales@techimpulse.store. If your return is accepted, we will provide you with return instructions, including the return address and, if applicable, a return shipping label. Please note that return shipping costs may apply, depending on the item and reason for return. We will inform you of any costs when providing the return instructions. Items sent back without prior approval will not be accepted.

For any return-related inquiries, reach out to us at sales@techimpulse.store.

2. Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at sales@techimpulse.store with details and photos of the issue, and we will work to resolve it as soon as possible.

3. Non-Returnable Items

Certain products cannot be returned, including:

• Custom or personalized products
• Gift cards
• Digital/downloadable items
• Hazardous materials, flammable liquids, or gases
• Perishable goods
• Items marked as "Final Sale"

If you're unsure about whether your item is eligible for return, please contact us before making a request.

4. Exchanges

For exchanges, please request a return for the original item and place a new order for the desired item. This ensures the fastest processing time.

5. European Union 14-Day Cooling Off Period

If your order is being shipped within the European Union, you have the legal right to cancel or return your order within 14 days, no questions asked. The item must be unused, with tags, and in its original packaging, along with proof of purchase.

6. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be automatically processed to your original payment method within 10 business days.
• Please note that banks and credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at sales@techimpulse.store.

We are committed to providing a smooth shopping experience. If you have any questions or concerns, don’t hesitate to reach out!

Email: sales@techimpulse.store
Phone: +43 (660) 234 3438